You can return faulty goods within 14 days without giving a reason if: the goods have not been used, have all labels, packaging and all accessories related to the goods are intact. You can find more information about consumer rights, returnable and non-returnable goods in - (Article 6.22810 of the Civil Code).
You can return the goods to our store or by sending them to us at Rinktinės g. 55, 09207 Vilnius. Before doing so, please inform us: when the goods were purchased, what the defect is, along with the document proving the purchase of the goods.
We will process your refund request as soon as possible, but it may take up to 14 days.
Defective goods can be replaced with new ones, repaired, or the money paid can be refunded.
If the buyer is not satisfied with the decision or believes that his rights have been violated, the buyer may apply to the State Consumer Rights Protection Service, at Viniaus g. 25, Vilnius 01402, www.vvtat.lt or to the court, through an extrajudicial complaint procedure (CC 6.2287, Art. 16, p. 1). Before that, but no later than within 3 months after the violation, by submitting a written request to the Seller, setting out his requirements. In accordance with the procedure provided for by law, the Seller will provide a reasoned, detailed written response, supported by documents, within 14 days.
The buyer has the right to fill out a request on the European online dispute resolution platform ec.europa.eu/ord/
